Shop Returns & Refunds

For any products ordered through the Boon Aesthetics website we will accept returns within 14 days of your order being delivered and allow up to 28 days to process any return request for refund or replacement.

To be eligible for a return, the items must be in saleable condition, that is it is unused with all original sealed packaging and where the product seal is not broken or tampered and you are able to provide satisfactory proof of purchase.

If you received a product that is damaged, faulty or incorrect, we do offer a refund or replacement if you contact us within 7 days of your order being delivered, any claim after this period may not be accepted.

How to Contact Us

Contact our Customer Service team on who will advise and assist you with the returns process. To help assist our customer care please ensure you have a receipt or proof of purchase including your order number and/or date of purchase.

Returns Address

If returning (original condition) please send your item to the following address:

Boon Aesthetics (Returns)
465-467 Saffron Lane, Leicester

Change of Mind

If you have changed your mind, we may offer you a refund provided that the request is made within 14 days of purchase. If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with a change of mind return.


Our customer care team will assess the item to determine whether a refund will be offered in accordance with our Returns Policy.

Once your return is received and inspected, our customer care team will notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Financial institutions may vary in time to process refunds. If you still have not received your refund after 10 business days, please contact our customer care team.

There are certain situations where only partial refunds are granted on a case by case basis at the discretion of Boon Aesthetics. Where an item has been identified as damaged through misuse, neglect or abnormal use, Boon Aesthetics will not provide a refund or exchange.

Your statutory rights

Our Returns Policy does not affect your statutory rights.

For more information about your other statutory rights, please visit the UK Government’s website at: or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.

Need assistance with your order?

Contact Our Team

If you have any queries or concerns about your order from the Boon Online Shop, please get in touch with our friendly customer service team for assistance.